How To Set Up Your New Email Account
The following is a detailed tutorial on how to set up your new email account. If you find the tutorial confusing, believe you have found a mistake in it, or your email simply isn't working, please contact us.
How to Set up your email program to use your new email address

This tutorial will use Microsoft Outlook, but even if yours is a different one (such as Outlook Express or Eudora) it will be very similar

You will need to have the following five bits of information to proceed

  • Email Address
  • Email Username
  • Email Password
  • Incoming Mail Server
  • Outgoing Mail Server

Your Ougoing server relies on your ISP. If you are using one of the following ISPs, you should use the corresponding outgoing mail server. If you use another company, use mail.yourdomain (eg mail.smallbusinesswebhosting.com.au)

Dodo: smtp.dodo.com.au
iiNet : mail.m.iinet.net.au
iPrimus / Primus Telecom : smtp.iprimus.com.au
Optus / OptusNet : mail.optusnet.com.au
Ozemail: smtp.ozemail.com.au
Telstra Bigpond : mail.bigpond.com
TPG: mail.tpg.com.au

If you don’t have any of the above settings, call the friendly staff at Small Business Web Hosting to find out what they are.

Once you’ve got them, you’re ready to proceed. Start your email program.

Open Outlook

At the top of the window you will see the drop-down menus (File, Edit View, etc…)
Under the “Tools” drop down menu, there will be an item called “Accounts”

Select Tools->Accounts

Click on this item, and you’ll open the “Internet Accounts” window.

Internet Accounts Window

This is where you can see all of the email accounts currently set up on your system. You want to add a new one, so click on the “Add” button, just below the question mark at the top right hand side of the window

Internet Accounts Window -> Add Mail Account

A pop-out menu asks you if you want to add a Mail account or a Directory Service account. You want to add a Mail account, so click on the “Mail…” item.

Insert Your Name

Here you’re asked the name you want to appear when you send emails. Write whatever you like here (usually you want to write your name) and click Next >.

Insert Your Email Address

Here you are asked to write your email address. You should know what this is, if not then you need to contact Small Business Web Hosting and ask them. Write your email address in the box and click “Next >”.

Insert Your Server Details

Here you are asked for 3 bits of information. Your incoming mail server is a POP3 server, and you should have been told what your incoming and outgoing servers are by the staff at Small Business Web Hosting. If you don’t have this information, or have forgotten it, please don’t hesitate to call them.

Add the information and click “Next >”.

Insert Your Username & Password

Now it asks you for your username and password. Put these in. Unless you have multiple people using the computer and you wish to secure emails from one another (not recommended anyway) you will find it convenient to click the “Remember Password” checkbox.

Do NOT check the “Log on using Secure Password Authentication” checkbox.

Fill in the details and click “Next >”.

Select Your Connection

Here you tell your email program how you want to connect to check your mail. If you’re on dial up, select “Connect using my phone line”. If you’re on Broadband or on a shared connection select “Connect using my local area network”. Don’t worry about the third option.

Account Created

Click “Finish”, and go back to the “Internet Accounts” window. You should see your new account there.

Your Account has Been Created

Select your new email account and click on “Properties”.

New Account Description

In the top text box you should write what you want the email account to be called. Usually this is the email address, so unless you want something else, go ahead and write that.

Ok, you only need to do this next bit if your outgoing mail server has the format mail.yourdomain (eg mail.smallbusinesswebhosting.com.au). If you’re using your ISP’s mail server, then you don’t need to do this and you’re finished!

Some examples of ISP outgoing mail servers:

Telstra Bigpond : mail.bigpond.com
iPrimus / Primus Telecom : smtp.iprimus.com.au
Optus / OptusNet : mail.optusnet.com.au
iiNet : mail.m.iinet.net.au
Dodo: smtp.dodo.com.au

Click on the “Servers” tab. You should see the following screen appear:

SMTP Authorisation

Click the checkbox next to “My server requires authentication”

That’s it! You should be able to send and receive email!

I hope you found this helpful. If you have any feedback, please Contact Us!